O2C Transformation Forum: Amsterdam 2025 White Paper

Released May 2025

Presented by Baker Ing, FIS, and Proservartner

Part of the Transform O2C Global Series

This exclusive 32-page white paper captures the real-world insight shared by senior finance leaders at the April 2025 O2C Transformation Forum in Amsterdam. With a focus on practical action over abstract theory, the report distils live case studies, macroeconomic realities, and operating model shifts that are redefining Order-to-Cash performance in a volatile environment.

Drawing from closed-door conversations between CFOs, credit directors, and GBS leaders, the paper explores how AI, automation, and human capital strategies are converging to deliver measurable gains across receivables, risk, and working capital. It also confronts the economic headwinds affecting Europe and what these shifts mean for credit policy, automation priorities, and team capability.

Inside This Briefing

• Agentic AI in action: How firms are redeploying cash app headcount and predicting delinquencies earlier

• Macroeconomic friction: Stagnation in Europe, rising insolvencies (+10% YoY), and the implications for credit risk

• Process ownership as a lever: Why the O2C Process Owner is emerging as a must-have role in 2025

• Seven sharp moves: The tactical blueprint high-performing teams are already using

Who Should Download This Report

• Senior finance professionals responsible for O2C transformation, credit risk, or shared services

• Leaders seeking evidence-based strategies to manage liquidity, automation, and resource allocation

• Teams looking to benchmark their approach against real-world, practitioner-led insight

About the Forum
The O2C Transformation Forum is a private, invite-only working group for finance leaders driving the future of receivables, automation, and risk. Events are hosted across Europe and supported by Baker Ing, FIS, Proservartner, and rotating partners.